POLICY
Purchase Process & Cancellation
The default payment systems are PayPal and Stripe. I don’t have any control over any financial transactions that occur online after you process the checkout via this website. If you decide to cancel the order, please email me at least three days in advance before I mail out your order. I’ll try to coordinate with Cargo Collective, Inc. to see how to cancel your order and arrange a refund after cancellation.
Shipping
All prints, books, zines, and posters are shipped via USPS Ground Package or Priority Mail for all domestic US orders. However, delivery may take longer due to unforeseen delays. Since items are handmade to order, please allow at least one week for delivery. You will receive an email confirmation once your item/s have been shipped, along with a tracking number.
Return & Exchange
Due to the small-scale, independent printing production and the fragile nature of the materials, not all prints will be able to be returned or exchanged.
Payment
You may be charged local tax, if applicable. If your payment method is declined, I will attempt to process your charge until the transaction is approved. If I am unable to complete the transaction, I may contact you directly to update your account information.
This website uses a third-party service provider for payment services (e.g., credit card transaction processing, merchant settlement, and related services). You hereby consent to provide and authorize Wen-Li Chen (wlchen.com) and its third-party service provider to share any information and payment instructions you provide to the extent required to complete payment transactions following this Agreement, including personal, financial, and credit card payment, and transaction information.
Upon initial credit card registration, you may see a pending charge as part of the authorization confirmation process. This is not a charge and is used to confirm account authenticity. The pending charge should clear automatically. If you have any issues, please email me. I am not responsible for any fees or charges your bank or credit card issuer may apply.
This website accepts PayPal or Stripe (Credit Card) to pay online directly.
Responsibilities
The risk of loss and title for items purchased by you passes to you upon delivery to the carrier.
Other Questions
If you have any other questions regarding your order placed through this website, please don't hesitate to contact me at wenlichendesign@gmail.com.